Support

Contact us

Email ay0933+kegelhero@gmail.com. Tell us your iPhone model, your iOS version and the app version (Settings → About in the app).

Please do not send medical details. We cannot give medical advice. For health questions, ask your doctor or a pelvic health physiotherapist.

Purchases and refunds

Kegel Hero is a one-time purchase. There is no subscription, so there is nothing to cancel.
Your purchase is linked to your Apple Account. Apple handles all payments and refunds. To ask for a refund, go to reportaproblem.apple.com.

Reminders do not show

Open the iPhone Settings app.
Go to Notifications → Kegel Hero.
Turn on Allow Notifications.
In Kegel Hero, open Reminders and check your times.

No taps or no sound during a session

In Kegel Hero, open Settings and check Haptics and Sound.
Chimes are silent when your iPhone is in silent mode.
Taps and chimes work only while the app is open and the screen is on. If you lock your iPhone, the session pauses.

Moving to a new iPhone

Your training history is only on your iPhone. We have no server and no copy.
To keep it, move to your new iPhone from an iCloud or computer backup.
If you delete the app, your training history is deleted with it.

Squeezing hurts, or I have pelvic pain

Stop and talk to your doctor. In Kegel Hero, turn on Relax-only mode in Settings. Your sessions then use slow breaths with no squeezes. Turn it off only when your doctor or physio says squeezing is OK.

I am not sure I squeeze the right muscle

Replay “Find the right muscle” in Settings. Many men squeeze the wrong muscles at first. If you cannot feel the base of your penis pull in and your testicles lift after 2–3 weeks, ask a pelvic health physiotherapist to check you.